The relationship between shippers and third-party logistics providers has fundamentally changed. What once operated as straightforward vendor transactions—”I need you to do this on my behalf and thank you so much”—has evolved into strategic partnerships requiring deep trust, shared data, and joint investment. According to the 30th Annual 3PL Study from NTT Data, this transformation isn’t aspirational anymore. It’s an operational necessity driven by persistent market disruption.
Source: Trax
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