FedEx & UPS Suspended Service Guarantees During Covid. So, How Are They Performing?

At the onset of the Covid-19 pandemic, both FedEx and UPS suspended service guarantees, citing that business closures had impacted their ability to meet high standards of delivery service. However, both carriers have exception codes that invalidate money-back guarantees when delivery is attempted to a business is closed, which left many shippers scratching their heads – and out hundreds or thousands of dollars in lost refunds.
Source: logistics Mgmt