In its annual holiday survey, entitled “Last Mile Delivery Wars: How to Keep Retail Promises and Win with Reliability,” which was based on feedback from 2,500 United States-based consumers and focused on trends and themes that Convey said will define the holiday online shopping experience for now and into the future, things like costs, and speed received top billing.
Source: logistics Mgmt
Convey survey takes a long look at shoppers’ holiday shipping expectations
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